Uber will begin audio-recording journeys to guard its passengers
Uber has plans to make sure its passengers really feel secure when utilizing the service by introducing an audio-recording security function to all rides. This function, which might be examined in Mexico and Brazil subsequent month, is being launched amidst rising person security considerations, as first reported by The Washington Post.
As soon as it’s been examined in numerous Latin American cities, Uber has plans to roll out the function within the US, which is able to ultimately enable drivers to mechanically file all rides, whereas passengers can decide in to activate the function by the app’s Security Toolkit previous to their trip. Neither driver or passenger might be notified when the function has been activated, though passengers might be warned earlier than their trip that it might be recorded for security causes.
The recording cannot be performed again by the driving force or passenger, however the passenger can select to submit the recording to Uber’s buyer assist workforce in the event that they’re reporting a security incident — all recordings are saved incase a passenger experiences a problem later down the road.
“When the trip ends, the user will be asked if everything is okay and be able to report a safety incident and submit the audio recording to Uber with a few taps,” an Uber govt instructed The Washington Publish. “The encrypted audio file is sent to Uber’s customer support agents who will use it to better understand an incident and take the appropriate action.”
Whereas this security function may make passengers and drivers alike really feel secure, it does increase considerations round privateness. Uber talked about that the roll out of the function to the States may take a while as audio-recording consent legal guidelines differ from state to state. Additionally, Reuters reported earlier this month that these audio-recordings could also be obtainable to regulation enforcement upon request.
This security function is probably going in response to rising considerations — particularly from feminine passengers — about their security when touring alone. In April final 12 months, a CNN investigation discovered that for the earlier 4 years, 103 Uber and 18 Lyft drivers had been accused of sexually assaulting or abusing passengers, and a minimum of 31 drivers have been convicted for crimes together with rape, kidnapping, and harassment. A few months after this, Uber issued a “Transparency Report” together with knowledge about security and regulation, though it failed to say the way it handles harassment and assault allegations.
Over the previous 12 months, Uber has launched numerous new security options together with the flexibility to name emergency services directly from its app and an accessibility function to report an incident through the trip. Whereas the introduction of security options is a welcomed function to each Uber journey, it shouldn’t be perceived as a fast repair on how the corporate offers with sexual assault and harassment circumstances — extra must be executed within the hiring and verification course of to forestall folks from being put in doubtlessly harmful conditions.