New Relic takes a measured approach to platform overhaul


New Relic, the SaaS purposes efficiency administration platform, introduced a serious replace to that platform as we speak. As a substitute of ripping off the band-aid all of sudden, the corporate has determined to take a extra measured strategy to vary, giving clients an opportunity to ease into it.

The brand new platform, referred to as New Relic One has been designed to switch the unique platform, which was developed over the earlier decade. The corporate says that by shifting slowly to the brand new platform, clients will be capable to make the most of new options that it couldn’t have constructed on the previous platform with out having to be taught a brand new a approach of working.

Jim Gochee, chief product officer at New Relic says that all the current tooling and performance will ultimately be ported over or reimagined on prime of New Relic One.”What it’s beneath the covers for us is a brand new know-how stack and a brand new platform for our providing. We’re nonetheless working our current know-how stack with our current merchandise. So we’re [essentially] working two platforms in two stacks in parallel, however all the new stuff goes to be constructed on New Relic One over time,” he defined.

By redesigning the prevailing platform from scratch, New Relic created a brand new, trendy, extra extensible mannequin that can enable it to plug in new performance extra simply over time, and ultimately even enable clients to do the identical factor. For now, it’s about altering what’s occurring beneath the hood and offering a brand new consumer expertise in a redesigned consumer interface.

“New Relic One is very pluggable and extensible, which makes it easier for our own teams to build on, and to extend and expand, and also down the road we will eventually get to the point where partners and customers will be able to extend our UI themselves, which is something that we’re very excited about,” he stated.

Among the many new options is help for AWS Lambda, the corporate’s serverless providing. It additionally permits customers to look throughout a number of accounts. It’s common for purchasers to be monitoring a number of accounts and sub-accounts. With New Relic One, clients can now search throughout these accounts and discover if points have cascaded extra simply.

In a weblog submit introducing the brand new platform, CEO Lew Cirne acknowledged the rising complexity of the monitoring panorama, one thing the brand new platform has been particularly designed to deal with.

“Unlike today’s fragmented tools that can deliver a bag of charts and metrics with a bunch of seemingly unrelated numbers, New Relic One is designed to cut through complexity, provide context, and let you see across artificial organizational boundaries so you can quickly find and fix problems,” Cirne wrote.

Nancy Gohring, a senior analyst at 451 Analysis says this flexibility is a key power of the brand new strategy. “One of the most important updates here is the reworked data model which allows New Relic to offer customers more flexibility in how they can search the operations data they’re collecting and build dashboards. This kind of flexibility is more important in modern app environments that are more complex and dynamic than they used to be. Everyone’s environment is different and digging for the cause of a problem is more complicated than it used to be,” Gohring instructed TechCrunch. The brand new skill to look throughout accounts ought to assist with that.

She concedes that having parallel platforms is just not ideally suited, however sees why the corporate selected to go this route. “Having two UIs is never great. But the approach New Relic is taking lets them get something totally new out all at once, rather than spending time gradually introducing it. It will let customers try out the new stuff at their own pace,” she stated.

New Relic One goes reside tomorrow, and shall be obtainable at no further value to New Relic subscribers.


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